01
CUSTOMER
Customer acts
Book, order, pay or ask for help.
KOVA / BUSINESS SYSTEMS
Less admin.
More business.
Connected booking, ordering, payment and operational systems for independent businesses.
ONE CONNECTED WORKFLOW CONNECTED
02
TEAM
Team decides
Approve, manage or handle exceptions.
03
SYSTEM
Records update
Payment, calendar and customer data stay in sync.
04
AUTOMATION
Routine work runs
Confirmations, reminders and updates happen automatically.
05
VISIBILITY
Business stays visible
See bookings, customers, payments and operations clearly.
BOOKINGSORDERSPAYMENTSCRMOPERATIONS
WHY KOVA
Your business does not need more software.
It needs the tools you already rely on to work together. Kova connects the customer journey to the operational work behind it.
OPERATIONAL VISIBILITY
Know what needs attention.
Bring the important signals into one place — without turning the business into a wall of dashboards.
Less repetitive adminRoutine updates happen automatically.
More controlImportant approvals stay with the team.
Better visibilityBookings, payments and customers stay connected.
EXAMPLE OPERATIONS VIEWSupporting information, not the whole product.
OverviewDEMO UI
Bookings124↑ example trend
Payments£3,840↑ example trend
Customers87↑ example trend
Week 1Week 2Week 3Week 4
SOLUTIONS
Fix the workflow creating the friction.
Start small. Prove the system. Expand when it earns its place.
01
Booking systems
Availability, staff, requests, approvals, payments, reminders, customer records and admin.
02
Direct ordering
Ordering, delivery rules, payment, kitchen handoff, collection and customer records.
03
Operations & automation
Connect customer actions to calendars, CRM, notifications, payments and reporting.
CASE STUDY / SALON
Built around reception, not around software.
A connected salon workflow that brings booking requests, staff availability, customers, payments, calendar actions and notifications into one clearer process.
Client-identifying information and performance metrics stay private until permission and verified live data are available.
RECEPTION / WEEK VIEWCONNECTED
Tuesday · 25 August
DayWeekMonth
10:0011:0012:0013:0014:00
Haircut · Customer
Available
Colour · Customer
Available
Booking request
PRICING
Start with what matters most.
Final pricing depends on workflow complexity, integrations and scope.
LAUNCH
Focused system
from £1,250For one high-value customer or operational workflow.
- Core workflow
- Essential automation
- Testing & launch
GROWTH
Connected operations
from £2,500For businesses that need customer, admin and payment flows connected.
- Admin workflow
- CRM / payments
- Multiple integrations
OPERATIONS
Custom system
from £4,500For deeper operational logic and more complex integrations.
- Advanced business rules
- Custom integrations
- Ongoing expansion
ABOUT KOVA
Workflow first. Technology second.
Kova is a founder-led business systems studio based in Bristol, UK. We build practical systems around how independent businesses actually operate.
FREE WORKFLOW REVIEW
Tell us what feels harder than it should.
You do not need to know what software you need. Start with the repetitive, slow or disconnected part of the business.